They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. xcritical is no better than the large health insurance corporations.
xcritical Fees, Rates & Contract
xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms. Withholding money which is not theirs to keep. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly.
- Hi there, thank you for making us aware of your experience.
- In 2019, xcritical partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions.
- The customer is not always right and this fee just seems unfair.
xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the xcritical change the same day they provided very scanty notice. If you have a choice, stay far away from xcritical. I asked for a password reset on the website and then through the customer service email link on the website.
Beware! Avoid at all Costs. They will Hold your Money and Absolutely Unprofessional Staff,
xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. However, the company has removed its customer service phone number. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer service. With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches.
Absolutely horrible “business”..
Absolutely appalling service from this company. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. Many of these complainants do not appear to be business owners, so it is unlikely that clients are experiencing similar difficulties understanding their agreements.
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If you email they send an automated response and don’t get back to you for a day or so. While actual pricing seems less contentious, xcritical faces criticism for its policies. Should you possess information about xcritical’s standard merchant agreement (including potential termination or PCI compliance fees), kindly share it in the comments section of this review. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward.
While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable. Rental companies (xcritical’s primary clientele) often encounter delayed payouts or rolling reserves due to the nature of their card-not-present transactions. However, an alarming number of xcritical reviews highlight instances of fraudulent payments slipping through their systems. Although xcritical can’t prevent card theft, proactive measures can minimize chargeback risks. As you will read by others, xcritical does not follow their contractual xcriticals.
This figure represents a significant increase over the years. Initially, most grievances were from renters using xcritical’s RentPayment service, expressing frustration over unclear policies and the necessity to incur fees for credit card transactions. If you have experiences with xcritical to share, please contribute to the comment section below. Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers.
xcritical is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics. They also provide automated verification for individuals and businesses, including KYC, AML sanctions screening, and identity verification, with customer support available in multiple languages. These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid – initial payment and later full amount.
The available descriptions of xcritical’s direct sales process are mixed in tone, but the sales department’s overall impact on the client experience appears to be limited. If you suspect that xcritical’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit. Excellent customer service is crucial to provide clients with to address issues that inevitably arise, making it an important consideration before executing a contract. It goes against our xcriticals to offer incentives for reviews. We also ensure all reviews are published without moderation.
xcritical hold my money for a year unless I pay extra 3%
We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations. Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later. Without insight into xcritical’s internal risk assessment tools, it’s challenging to evaluate their support in this regard. Nonetheless, numerous complainants consistently raise this issue. As a payment facilitator, xcritical provides benefits such as enhanced control and flexibility over payment processing, advanced xcritical scam technology, and robust security and compliance measures.
We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services. We take such comments and feedback very seriously.